Delivery & Postage
Wrong Address Disclaimer
It is the responsibility of the buyer to make sure that she or he enters the address correctly. Please ensure the address you are entering is complete and accurate, as we cannot be held responsible for packages shipped with insufficient or undeliverable addresses.
MR Jamie Stevens will begin to process your order immediately after you click the PLACE ORDER button. Our system processes orders immediately to distribute products quickly and accurately, therefore we are unable to modify details or cancel an order once it is submitted. There is an opportunity to review the shipping details before committing to placing the order, please review these carefully to ensure they are accurate and correct.
If your package is undeliverable, you will be notified as soon as the package is returned to our facility.
Our Postage & Delivery Policy
We use Hermes 48 as our delivery service. You should receive your item within 2-3 working days, however, as postal delays can sometimes happen, we are unable to investigate any UK orders that have failed to arrive until 8 working days have elapsed from your order being placed - if this is not the case then please let us know by contacting [email protected].
Please note: if there is no answer at the door when Hermes attempt to deliver your parcel, they will attempt to leave it in a safe place (including outside of the property). It is the customer’s responsibility to make sure that they are in when the parcel arrives. We are unable to accept any responsibility for damage or loss as a result of the customer not collecting the parcel directly.
*Worldwide deliveries (excluding Romania, Bulgaria, United Arab Emirates, South Africa, India, Thailand, Philippines, Australia and South America - covering the Falkland Islands, Argentina, Bolivia, Brazil, Chile, Columbia, Ecuador, French Guiana, Guyana, Malvinas, Paraguay, Peru, Suriname, Uraguay and Venezuela) are charged at a flat rate of £5.95 plus a handling fee.
International deliveries to Romania and Bulgaria will cost £19.68; Australia will cost £23.04 plus a handling fee; United Arab Emirates, South Africa, India, Thailand and the Philippines will cost £27.24 plus a handling fee; and South America (covering the Falkland Islands, Argentina, Bolivia, Brazil, Chile, Colombia, Ecuador, French Guiana, Guyana, Malvinas, Paraguay, Peru, Suriname, Uraguay and Venezuela) will cost £35.40 plus a handling fee.
Additional charges have been applied to these countries to cover the cost of an international tracked service.
We usually expect international deliveries to take anywhere between 10-15 working days to arrive, however, as postal delays can sometimes happen, we are unable to investigate any orders that have failed to arrive until 18 working days have elapsed from your order being placed. If this is the case then please let us know by contacting [email protected].
Please note: some countries may incur additional customs charges, which will have to be covered by the customer.
Unfortunately due to international shipping restrictions aerosol products (MR. Thickening Treatment, MR. Style Fix Spray & MR. Disguise Spray) are available to UK customers only. Read more here.
Rules & Restrictions
Please allow two additional days for deliveries to Scottish Highlands, Aberdeen, Northern Ireland and other rural areas. Please note that some deliveries to Northern Ireland could be delayed by Irish Customs. We apologise in advance for any inconvenience this may cause our customers. Unfortunately for select post codes in specific rural areas we may offer limited delivery options. You will be notified of this at checkout.
Orders are processed for delivery on working days only (Monday through Friday, excluding Bank Holidays).
We will take all reasonable care to deliver to the address given. However we will not be liable for non-delivery or misdelivery as a result of incorrect data entry. To ensure that there are no mistakes with addresses and to check that our delivery company has all the correct details, please double check at the checkout stage.
We are unable to process orders to a P.O Box address.
International Weight Restrictions
We cannot accept orders above 1.9kgs from the following countries:
Antigua & Barbuda
Bonaire, Saba, St. Eustatius
Congo, Dem. Rep. of
Norway Oman Pakistan Palau Palestine Authority Panama Papua - New Guinea Paraguay Peru Philippines Poland Puerto Rico Qatar Reunion Island Romania Russia Rwanda Saipan Samoa, West Saudi Arabia Senegal Serbia Seychelles Slovak Republic Slovenia South Africa Sri Lanka St. Kitts & Nevis St. Lucia St. Maarten (NL) St. Martin (FR) St. Vincent Suriname Swaziland Switzerland Tanzania Thailand Togo Tonga Trinidad & Tobago Tunisia Turkey Turks & Caicos Islands Uganda Ukraine United Arab Emirates Uruguay Uzbekistan Vanuatu Venezuela Virgin Islands (GB) Virgin Islands (USA) Wallis & Futuna Zambia Zimbabwe